![]() Open the registry editor (Start R -> type regedit -> Enter), go to “HKEY_CURRENT_USER\Software\Microsoft\office\15.0\Lync (or Skype)” and delete the specific user’s expandable sip profile folder (the one that contains the user’s email address to sign in to Lync (or Skype)):.Go to “C:\Users\Username\Appdata\Local\Microsoft\Office\15.0\Lync (or Skype)\ Tracing\” and Delete All files.Go to “C:\Users\Username\Appdata\Local\Microsoft\Office\15.0\Lync (or Skype)\” and delete the specific user’s sip (Session Initiation Protocol) folder.Then – type in the login details and password again and try to log in. Open Lync/Skype login window, and click on “delete my sign-in info”. If one doesn’t work for you – keep going and try the next one. Uninstalling and reinstalling Office 365 software is not going to help you. If the problem continues, please contact your support team”. ![]() “Cant sign in to Lync – There was a problem acquiring a personal certificate required to sign in. ![]() Lync/Skype Error message when signing in:
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